PRIVACY POLICY

Z Fragra respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit www.zfragra.com, create an account, place an order, contact us, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

  • Full name;
  • Email address;
  • Telephone or WhatsApp number;
  • Billing and delivery address; and
  • Account username and password.

Order and Transaction Information

  • Products ordered;
  • Order value and payment status;
  • Delivery and return information;
  • Transaction or payment reference;
  • Discount or promotional code usage; and
  • Communication relating to an order.

We do not normally store complete debit or credit card details. Where online payment services are available, payment information may be processed directly by the relevant payment provider.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Pages visited;
  • Date and time of access;
  • Referring website;
  • Website activity and interactions; and
  • Cookie and similar technology information.

Communications

We may collect information you provide when you contact us through email, telephone, WhatsApp, social media, contact forms, product reviews, or customer-support channels.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, dispatch, and deliver orders;
  • Verify payments and prevent fraudulent transactions;
  • Create and manage customer accounts;
  • Provide order updates and customer support;
  • Process returns, exchanges, cancellations, and refunds;
  • Communicate with courier and payment service providers;
  • Respond to questions, complaints, and requests;
  • Improve our products, website, and customer experience;
  • Maintain website security and prevent misuse;
  • Keep appropriate financial and transaction records;
  • Send promotional messages where you have agreed to receive them;
  • Measure website traffic and marketing performance; and
  • Comply with applicable legal and regulatory requirements.

3. WhatsApp, Email and Marketing Communications

If you provide your consent, Z Fragra may contact you through WhatsApp, email, SMS, telephone, or social media regarding:

  • Order confirmations and delivery updates;
  • Customer-support matters;
  • New products;
  • Special offers;
  • Discounts; and
  • Other promotional announcements.

Transactional messages relating to an existing order may be sent where necessary to fulfil your purchase.

You may unsubscribe from promotional communications at any time by using the available unsubscribe option or contacting us at info@zfragra.com. Unsubscribing from marketing messages will not prevent essential order or account communications.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart;
  • Remember account and website preferences;
  • Enable checkout and other essential functions;
  • Maintain website security;
  • Understand website traffic and usage;
  • Improve website performance; and
  • Measure advertising and promotional campaigns.

Some cookies are necessary for the website to function correctly. Other analytics or advertising cookies may be controlled through your browser or available cookie settings.

Disabling certain cookies may affect the website’s functionality, including login, cart, and checkout features.

5. How We Share Your Information

We may share necessary information with trusted third parties that help us operate our business, including:

  • Courier and delivery companies;
  • Payment processors, banks, and payment service providers;
  • Website hosting and technical-support providers;
  • WordPress and WooCommerce-related service providers;
  • Email, SMS, or WhatsApp communication services;
  • Analytics and advertising providers;
  • Professional advisers, including accountants and legal advisers; and
  • Government bodies or law-enforcement authorities where legally required.

These parties receive only the information reasonably necessary to perform their services.

Z Fragra does not sell or rent customers’ personal information to third parties.

6. Payment Information

Payments may be handled by banks or independent payment service providers. Their collection and use of your payment information may be governed by their own privacy policies and security practices.

Z Fragra may receive limited transaction information, such as payment status, amount, date, and transaction reference, but does not normally receive or store complete card details or payment-account passwords.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and manage orders;
  • Provide customer service;
  • Maintain business, accounting, and tax records;
  • Resolve complaints or disputes;
  • Prevent fraud and misuse; and
  • Meet applicable legal requirements.

Information that is no longer required may be securely deleted, anonymized, or retained only where legally necessary.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should not share login or payment credentials with anyone.

Please notify us immediately if you believe your Z Fragra account or personal information has been compromised.

9. Your Privacy Choices and Rights

Subject to applicable law and reasonable identity verification, you may contact us to:

  • Request access to the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Request deletion of information that is no longer required;
  • Withdraw consent for promotional communications;
  • Object to or restrict certain uses of your information; or
  • Ask questions about how your information is handled.

Some information may need to be retained for completed orders, financial records, fraud prevention, dispute resolution, or legal compliance.

10. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your username and password.

You may ask us to close your account. Closing an account does not necessarily remove information that we must retain for completed transactions, accounting, security, or legal purposes.

11. Product Reviews and Public Content

If you submit a product review, comment, testimonial, photograph, or other public content, information such as your chosen display name and review may be visible to other website visitors.

Please do not include private, financial, or sensitive personal information in public reviews or comments.

12. Children’s Privacy

Our website and products are not directed toward children under 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children for independent purchases. If you believe a child has provided personal information without appropriate supervision, please contact us so that we can review and address the matter.

13. Third-Party Websites

Our website may contain links to social-media platforms, payment services, courier websites, or other third-party services.

Z Fragra does not control the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

14. International Processing

Some hosting, analytics, communication, or technology providers may process or store information outside Pakistan.

Where this occurs, we will take reasonable steps to ensure that information is handled securely and used only for the purposes described in this Privacy Policy, subject to applicable law.

15. Legal Disclosure

We may preserve or disclose information where reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or official requests;
  • Enforce our Terms and Conditions;
  • Investigate fraud, unauthorized activity, or security incidents;
  • Protect the rights, property, or safety of Z Fragra, our customers, or others; or
  • Establish, exercise, or defend legal claims.

16. Business Changes

If Z Fragra undergoes a merger, restructuring, sale, transfer, or change of ownership, relevant customer information may be transferred as part of the business, subject to appropriate confidentiality and legal requirements.

17. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, website features, or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.

18. Contact Us

For privacy questions, requests, or complaints, please contact:

Z Fragra
Website: www.zfragra.com
Email: info@zfragra.com